The power of N!Assistant
Explore the possibilities of AI-supercharged banking. N!Assistant will analyze your finances, help you get things done at the bank and tell you about the offer.
What is N!Assistant?
N!Assistant is an intelligent customer service assistant that analyzes your transaction history, informs you about Nest Bank's offerings, and advises you on handling banking matters upon request. It is made possible through the use of advanced artificial intelligence.
The functionalities of N!Assistant will be gradually expanded. Soon, its capabilities will include finding and executing applications and orders, such as making transfers or assisting in securing documents.
Is N!Assistant just a simple chatbot?
N!Assistant is not a mere chatbot. It responds to questions in natural language and maintains the context of the conversation. That means it doesn't operate based on predefined answers.
How does N!Assistant work?
N!Assistant is an advanced and intelligent system powered by GPT-4. It analyzes your question and then responds based on your transaction history and information from the bank's website.
You can converse with it in natural language - meaning N!Assistant will understand you even when you write informally, without specific banking terms.
How can I use N!Assistant?
N!Assistant has been made available to select customers who actively use the Nest Bank mobile app on Android phones. If you are eligible for the pilot, you will see a banner inviting you to participate after logging into the mobile app.
Will N!Assistant be available in online banking?
No, we do not plan to introduce N!Assistant to online banking shortly. It will be exclusively available in the mobile app.
Is N!Assistant available on Iphones?
N!Assistant for iOS will be made available in the second phase of the pilot.
Does N!Assistant remember previously asked questions?
Yes, N!Assistant remembers the questions you've asked during a single login session in the mobile app. After logging out, the assistant "forgets" your previous questions and their context.
Can N!Assistant make mistakes?
Yes, artificial intelligence can make mistakes. N!Assistant might misinterpret facts and make errors. If you notice any discrepancies, please indicate the wrong answer by selecting the thumbs-down next to the response.
Does N!Assistant provide accurate information?
N!Assistant always aims to provide the most accurate information possible. Like any new generative AI technology, it may sometimes provide unexpected or inaccurate responses.
N!Assistant is currently in a pilot version, which we are continuously improving. Using the thumbs-up or thumbs-down on each answer, you help us enhance its performance.
Will N!Assistant advise me on financial and investment matters?
No, N!Assistant is not a financial or investment advisor.
Does N!Assistant answer questions about sub-accounts (deposits, Nest Konto Samodzielne)?
In the first phase of the pilot, N!Assistant provides information related to the main account only. It does not answer questions about deposits, savings, accounts for teenagers, or the currency exchange.
Is N!Assistant safe?
The security of your data is paramount to us. N!Assistant is covered by the same security systems as the mobile app.
Where and how does N!Assistant use my data?
N!Assistant processes your data securely. Personal data will be processed mainly to use N!Assistant, including responding to questions posed.
Each data type is stored in a separate database where we keep user information. This way, we can only access the data necessary to answer your question. N!Assistant does not remember or use your data outside of the conversations you've had. Your personal data is not used to "train" N!Assistant, and it is not used for any other purposes later. The specific purposes of personal data processing are indicated in the service terms and conditions.
Do my data reach third parties?
Your data is securely processed within the European Economic Area thanks to the dedicated Microsoft Azure infrastructure. Your personal data is not used to "train" N!Assistant.
Can other users access my data?
No. N!Assistant uses only your data to respond to your questions. It cannot use them to respond to inquiries from other users.
Is there any question N!Assistant cannot answer?
N!Assistant will not respond to any offensive, vulgar content, infringing on the rights of third parties, promoting violence, discrimination, or any other inappropriate questions. It is designed to maintain professionalism at all times.
